Refund and Cancellation Policy

The Free plan costs nothing, so there is nothing to refund. Pro costs ₹799 per year. It is a one-time payment that gives you 12 months of Pro from the day the payment succeeds. Payments are processed securely by Razorpay. We never see or store your full card, UPI or bank details.

Pro does not renew on its own and we never charge you again without you choosing to pay. When your 12 months end, your account moves to the Free plan. Your shoots and data are kept. To continue with Pro, you can pay again at any time. If you pay again before your current period ends, the new 12 months are added to the end of it, so you don't lose any days.

Because there is no recurring charge, there is nothing you need to cancel to avoid being billed. If you no longer want Pro, you can simply not pay again. If you stop using SHOOTS or delete your account during a paid period, Pro stays active until the period ends or the account is deleted, and the unused time is not refunded except as described below.

7-day refund.If you're not happy with Pro, email us within 7days of your payment and we'll refund it in full. No questions asked. Pro is removed from your account when the refund is issued.

After 7 days, payments are not refundable, including for unused time.

We will always refund in full, at any time, if:

• You were charged more than once for the same purchase.
• Money left your account but the payment failed and Pro was not activated.
• We close your account for reasons that are not your fault, in which case we refund the unused part of your paid period.

Email thebrandingbrains@gmail.com from the email address on your SHOOTS account. Include the date of the payment and, if you have it, the Razorpay payment ID from your receipt. We reply within 2 business days.

Approved refunds are issued to the original payment method through Razorpay within 2 business days of approval. Your bank or card issuer usually credits it within 5 to 7 business days after that. We can't refund to a different account or payment method.

If we change this policy, the version in effect when you paid applies to that payment.

Questions about payments or refunds: thebrandingbrains@gmail.com. Our full contact details are on the Contact page.